Customer Remote USB Instructions

Overview:
This service uses USB Redirector – Technician Edition (Customer Module) to securely provide temporary remote access to your USB device. You will connect directly to a certified technician using a unique Technician ID. Administrator privileges are required.

Prerequisites

• Stable internet connection
• USB device and appropriate data cable
• Windows-based computer or laptop

Connection Procedure

1. Download and install USB Redirector (Customer Module).
2. Launch the application using Run as Administrator.
3. In the Connect With Technician window:
   • Enter the provided Technician ID.
   • Enter your name in the Additional Information field.
   • Select Connect to begin the session.
4. Connect the USB device to be shared. Reconnect if already plugged in.
5. Remain connected while the technician completes the service.

Security Assurance: Only the selected USB device is accessible during the session. No other files, applications, or personal data are exposed.

Troubleshooting

• Connection Failure: Verify Technician ID and internet connectivity.
• USB Not Detected: Restart the application as Administrator.
• Security Warning: Proceed only if downloaded from the official source.