Customer Remote USB Instructions

Overview:
This service usesUSB Redirector – Technician Edition (Customer Module)to securely provide temporary remote access to your USB device. You will connect directly to a certified technician using a uniqueTechnician ID. Administrator privileges are required.

Prerequisites

• Stable internet connection
• USB device and appropriate data cable
• Windows-based computer or laptop

Connection Procedure

1. Download and installUSB Redirector (Customer Module).
2. Launch the application usingRun as Administrator.
3. In theConnect With Technicianwindow:
   • Enter the providedTechnician ID.
   • Enter yournamein the Additional Information field.
   • SelectConnectto begin the session.
4. Connect the USB device to be shared. Reconnect if already plugged in.
5. Remain connected while the technician completes the service.

Security Assurance:Only the selected USB device is accessible during the session. No other files, applications, or personal data are exposed.

Troubleshooting

• Connection Failure:Verify Technician ID and internet connectivity.
• USB Not Detected:Restart the application as Administrator.
• Security Warning:Proceed only if downloaded from the official source.